Privacy policy
Privacy Policy
Last updated: August 10, 2026
GrimJaw operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GrimJaw is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.
Personal information does not include information collected anonymously or that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
- Account information, including your username, password, preferences, settings, and other account details.
- Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as previous transactions.
- Communications with us, including information you provide when contacting customer support.
- Device information, including information about your device, browser, network connection, IP address, and other identifiers.
- Usage information, including information regarding how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide information to us.
- Automatically through the Services, including through your device, cookies, pixels, and similar technologies.
- From our service providers, including providers that collect or process information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with GrimJaw or which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, process purchases, returns or exchanges, manage customer accounts, arrange shipping, provide customer support, enable reviews, and improve your overall shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted channels and showing advertisements for our products on the Services or third-party websites.
Where required by applicable law, marketing communications will be sent only with the appropriate consent.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect or investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect GrimJaw, our customers, and our Services.
If you register an account, you are responsible for maintaining the confidentiality of your login credentials.
Communicating With You
We use personal information to respond to inquiries, provide customer support, communicate information about your orders, and maintain our relationship with you.
Legal Reasons
We may process personal information when necessary to comply with applicable laws, respond to lawful requests from courts, regulators, law enforcement, or governmental authorities, investigate disputes or legal proceedings, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
- Shopify, service providers, and vendors that provide services such as payment processing, fulfillment, shipping, IT services, analytics, customer support, and cloud storage.
- Business and marketing partners that help us advertise and market our products.
- Third parties when you request, direct, or consent to the disclosure.
- Our affiliates or companies within the same corporate group, where applicable.
- Parties involved in a potential or actual business transaction such as a merger, acquisition, restructuring, sale, or bankruptcy.
- Courts, regulators, government authorities, law enforcement, or other parties where disclosure is required or permitted by applicable law.
Relationship With Shopify
The Services are hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its platform and related services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country where you reside.
Shopify may also process information about your interactions with GrimJaw and other Shopify merchants to provide certain enhanced platform features and personalized experiences. Shopify maintains its own consumer privacy policy and privacy controls.
You can learn more through Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by GrimJaw.
If you follow one of these links, you should review the privacy policies, security practices, and terms of the relevant third party.
GrimJaw is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.
Information you choose to make publicly available through social networks, reviews, public comments, or other public or semi-public platforms may also be visible to other users.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals who are below the applicable age of legal consent in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
We do not knowingly sell or share the personal information of individuals under 16 where such activities are regulated by applicable law.
Security and Retention of Your Information
We use reasonable measures designed to protect personal information.
However, no security system or method of transmission over the internet can guarantee absolute security.
Please avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information for as long as reasonably necessary to:
- Provide the Services.
- Maintain customer accounts.
- Fulfill contractual obligations.
- Comply with legal, tax, accounting, or regulatory requirements.
- Resolve disputes.
- Prevent fraud.
- Enforce our agreements and policies.
The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.
Your Rights and Choices
Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.
These rights may include:
- Right to Access / Know: You may have the right to request access to personal information we maintain about you.
- Right to Delete: You may have the right to request deletion of certain personal information.
- Right to Correct: You may have the right to request correction of inaccurate information.
- Right to Portability: You may have the right to receive a copy of certain personal information in a portable format.
- Right to Object or Restrict Processing: In certain jurisdictions, you may have the right to object to or restrict certain forms of processing.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, subject to applicable law.
- Managing Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe link included in those communications.
If you unsubscribe from marketing communications, we may still send transactional or service-related communications concerning your purchases, account, or customer support requests.
Individuals in the EEA have rights including access, rectification, erasure, restriction, objection, and portability in circumstances provided by the GDPR. UK privacy law also provides rights relating to access and objection to certain processing.
You may exercise applicable rights by contacting:
We may need to verify your identity before responding to certain requests.
Where permitted by law, you may also authorize an agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have concerns about how GrimJaw processes your personal information, please contact us first:
Depending on your jurisdiction, you may also have the right to lodge a complaint with your local privacy or data protection authority.
Each EEA country has an independent data protection authority responsible for supervising compliance with the GDPR.
International Transfers
Your personal information may be transferred, stored, or processed in countries other than the country where you live.
Where applicable law requires safeguards for international transfers, we or our service providers will use recognized legal mechanisms designed to protect personal information, such as adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.
Cookies and Similar Technologies
GrimJaw and our service providers may use cookies, pixels, local storage, and similar technologies to:
- Operate and secure the website.
- Remember preferences.
- Understand website usage.
- Measure performance.
- Improve the Services.
- Provide advertising and marketing where permitted.
Your available cookie controls may depend on your location. Shopify provides customer privacy settings and tools that merchants can configure for cookie banners, privacy preferences, and certain data-sharing controls.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, Services, or applicable legal and regulatory requirements.
When we update the Policy, we will publish the revised version on this website and update the "Last updated" date above.
Where required by applicable law, we will provide additional notice of material changes.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:
GrimJaw
📧 grimjaw.store@outlook.com
For purposes of applicable data protection laws, GrimJaw acts as the controller of personal information where GrimJaw determines the purposes and means of processing that information, except where another party, such as Shopify, acts as an independent controller for particular processing activities.