Refund policy
🛡️ Return & Refund Policy – Sausage Walks
At Sausage Walks, your satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. If something isn't right with your order, we're here to help.
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📦 Our 30-Day Return Guarantee
Every order is backed by our 30-Day Return Guarantee, starting from the date your order is marked as delivered.
To be eligible for a return or refund:
- You must notify us within 14 days of receiving your order if there is any issue.
- Once your request has been approved, the returned item must reach us within 30 days from the original delivery date.
- Requests made after the 14-day notification period may not be eligible for a return or refund.
📧 Contact: sausagewalks.store@outlook.com
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📦 Return Eligibility
To qualify for a return or refund, the following conditions must be met:
- The item must be in its original condition.
- The item must not have been intentionally damaged or misused.
- Proof of purchase may be required.
- The return must comply with the timeframes outlined in this policy.
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📦 Opened Products
We understand that customers may need to open the package to inspect the product.
However:
- If the product has been opened but is defective, damaged, or incorrect, we will gladly offer a replacement or refund.
- If the product has been opened, is fully functional, and the customer simply changes their mind, the item is not eligible for return or refund.
- Products showing signs of use, wear, modification, or damage caused by the customer are not eligible for return.
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⏰ Damaged, Defective, or Incorrect Orders
Please inspect your package as soon as it arrives.
If your item is:
- Damaged
- Defective
- Incorrect
please notify us within 14 days of delivery.
Our support team will review your request and work with you to resolve the issue as quickly as possible.
📧 Contact: sausagewalks.store@outlook.com
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📸 Reporting an Issue
To help us process your request quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
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🔧 Claims Review
After reviewing your claim, we may provide one of the following solutions:
- A replacement product
- A full or partial refund
- Another appropriate resolution determined by our support team
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🚚 Return Shipping Costs
Change of Mind
Returns due to a change of mind are not accepted once the product has been opened.
If a return is approved for an unopened item, the customer is responsible for all return shipping costs.
Damaged, Defective, or Incorrect Items
If the issue is caused by our error, Sausage Walks will cover all associated costs and provide a replacement or refund at no additional cost.
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📏 Size Selection Responsibility
Customers are responsible for reviewing all product information before placing an order.
If you have any questions before purchasing, feel free to contact our support team.
Returns or exchanges requested due to customer error (such as ordering the wrong product or changing your mind after opening it) are not eligible for free return shipping.
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❌ Non-Returnable Items
Returns will not be accepted if:
- The request is submitted after the 14-day notification period.
- The returned item arrives more than 30 days after delivery.
- The product has been used under normal conditions.
- The product has been intentionally damaged or modified.
- The product has been opened and is free from defects.
- The item shows signs of wear caused by regular use.
- The customer did not contact our support team before sending the item back.
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💰 Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method.
Please allow up to 10 business days for the funds to appear, depending on your bank or payment provider.
If you have not received your refund after this period, please contact us:
📧 sausagewalks.store@outlook.com
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🛡️ Our Commitment
At Sausage Walks, we believe every walk should be fun. That's why we're committed to providing quality products and responsive customer support.
If you ever experience a problem with your order, we'll do our best to find a fair and satisfactory solution.