Shipping policy
🇺🇸 📦 Shipping Policy – GrimJaw
At GrimJaw, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.
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⏳ Processing Time
All orders are processed within 1–3 business days after payment has been successfully confirmed.
During periods of high demand, processing times may be slightly longer.
If there is a significant delay, we'll notify you by email.
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🚀 Estimated Delivery Times
Once your order has been shipped, estimated delivery times are:
🇺🇸 United States: 6–9 business days
Please note that these are estimated delivery times only and may vary depending on:
- Your location
- Carrier operations
- Weather conditions
- Customs procedures, if applicable
- Other circumstances beyond our reasonable control
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🌎 Shipping Destinations
We currently ship primarily within:
🇺🇸 United States
Deliveries to remote locations may require additional transit time.
If there is an issue with your shipping address, we'll contact you before shipping your order whenever possible.
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💵 Shipping Costs
Shipping costs, if applicable, will always be clearly displayed during checkout.
From time to time, GrimJaw may offer free shipping promotions or free shipping with selected product options, including eligible Premium offers. Any applicable promotion will be clearly displayed on the product page or at checkout.
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🛂 Taxes & Import Duties
Depending on your shipping destination, local taxes, customs fees, or import duties may apply.
Where applicable, these charges:
- May not be included in the product price.
- May be the responsibility of the customer unless otherwise stated at checkout.
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📦 Order Tracking
As soon as your order has been shipped, you'll receive a confirmation email containing your tracking information when available.
If you haven't received tracking information within 5 business days after placing your order, please contact us:
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⚠️ Shipping Delays or Delivery Issues
While we always do our best to deliver orders within the estimated timeframe, GrimJaw cannot guarantee delivery dates or be held responsible for delays caused by circumstances outside our reasonable control, including:
- Shipping carrier delays
- Customs inspections or clearance
- Severe weather
- Natural disasters
- Transportation disruptions
- Other unforeseen events
If your package arrives damaged, is significantly delayed, or appears to be lost, please contact us as soon as possible.
We'll review your case and work to find an appropriate solution in accordance with our Return & Refund Policy.
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📌 Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address when placing an order.
GrimJaw cannot be held responsible for failed deliveries, delays, returned packages, or additional shipping costs resulting from incorrect, incomplete, or inaccurate shipping information provided during checkout.
If you notice an error in your shipping address after placing your order, please contact us immediately:
We'll do our best to update your shipping information before the order is dispatched, although changes cannot be guaranteed once processing or fulfillment has begun.
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📬 Delivered Packages
Once tracking information shows that an order has been successfully delivered to the shipping address provided at checkout, the order will generally be considered delivered.
If tracking shows delivery but you cannot locate your package, we recommend first checking:
- Around your property or designated delivery location
- With household members
- With neighbors
- With the shipping carrier
If you're still unable to locate the package, contact us and we'll help review the situation.